Thursday, September 4, 2008

More Performance Bike Spam

Of course, the Performance Bike spam keeps on coming. This time I went to the other Performance Bike store in Austin to see if they could help. At first, the clerk told me to phone their office. Nice try. It's not that I mind speaking to people directly on the phone, but after the phone call and no action, there's no record. "No, either in writing or in person, thanks."

I asked for a name, someone that would assume responsibility. I felt bad for the clerk. It's never fun dealing with an annoyed customer. He called the manager to come out. The manager was friendly and phoned the corporate office for me, spoke to another anonymous person who said she was going to refer it to an anonymous supervisor. Afterward, I asked the manager for his business card. He rummaged through a drawer and pulled one out. No E-mail address on it. (I guess they're afraid of getting spammed by customers -- who can blame them?) I asked if I could fax any spam I receive to him and he said sure. I was just getting ready to put his name in this blog, but the business card has nobody's name on it. Hopefully the local fax number actually goes to him and not to some anonymous person at "HQ."

Is everyone at Performance Bike too ashamed to reveal their true identity? Is anyone there willing to assume responsibility for their spam and to stop sending spam? Is a simple anti-spam policy so objectionable to them?

Presumably, sending spam is profitable for them.

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